Director of Catering

Hilton Boston/Dedham
Dedham, MA

posted May 25, 2023

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Become Part of the TPG Hotels and Resorts Team……

TPG Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

We are looking for a Director of Catering to join our team at Hilton Boston/Dedham!

Purpose for the Position: The Director of Catering is a hands-on seller that will focus their efforts on developing existing relationships and soliciting new revenue generating catering accounts. This role is an ambassador for the hotel, which entails providing strong leadership and strategic planning with all departments in support of our service culture.

The ideal candidate will be passionate about social event planning and committed to educating themselves on current food & beverage trends.

What you will be doing:

Be a coach, teacher and mentor that encourages growth and innovative thinking.
Lead and empower team members to achieve outstanding satisfaction scores and reviews.
Recruit, hire and cross train individuals within the hotel to encourage a stimulating environment.
Establish and uphold operational structure, consistency, employee morale and internal growth opportunities.
Understand, engage and lead all reporting team members.
Be a team builder that encourages an inviting atmosphere, with a “lead by example” management style.
Take both a proactive and creative approach to strategic planning and problem resolution.
Be an effective communicator and communicate thoroughly.
Hold all team members (Including yourself!) accountable by focusing on performance and measurable results.
Practice effective time management to prioritize as relative duties pertain to the team and business.
Smile and always provide friendly and professional service, with genuine care and attention to detail.
Exercise a sense of urgency for guest inquiries, requests and/or concerns.
Travel to meet with or call on clients by telephone to solicit business.
Welcome clients, facilitate site visits, and promote facilities and services.
Develop and conduct persuasive sales strategies and presentations to prospective clients
Develop and distribute menus, contracts and letters to clients and team members.
Oversee setup and implementation of all functions.
Be knowledgeable in menu offerings and preparations.
Assist management teams with all administrative duties as necessary.
Maintain a clean and organized work environment. This includes, but is not limited to files, correspondences and other miscellaneous records.
Implement and utilize an effective trace system to ensure all correspondences, memos and reports are completed and/or distributed promptly and accurately.
Perform miscellaneous clerical work such as answering phones, making copies, faxing, emailing, etc.
Coordinate details between departments regarding VIP clients, ensuring all arrangements are handled with care and attention to detail.
Help team members as needed to encourage a team atmosphere.
Take pride in your role in order to embody an exceptional guest service atmosphere.
Other duties as assigned by management.