Guest Response Operator - PBX

Guest Response Operator - PBX

posted March 18, 2023

The InterContinental Hotel Kansas City at the Plaza is currently looking for a PBX Operator to join our team.

The job duties for this position are as follows but are not limited to:

  • Answer all inbound phone calls
  • Direct calls to proper departments
  • Make reservations
  • Billing set-up/corrections
  • Dispatch housekeeping and maintenance when requests are made by guests
  • Answer hotel in house texting service when guests text the hotel for requests
  • Keep your work area clean and organized at all times
  • Treat all guests with 5-star guest service at all times

Benefits: Full-Time

  • Medical, Dental, Vision
  • 401k
  • $200 sign-on bonus
  • FREE lunch and dinner for all employees daily!
  • Amazing hotel discounts for you and your family!


  • Open availability required. Must be able to work weekends
  • Previous hotel experience preferred but not required
  • Must be 18+

Come be a part of the InterContinental family!


  • Customer service: 1 year (Preferred)

Also seeking part-time associates.

InterContinental Kansas City at the Plaza

371 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

InterContinental Kansas City at the Plaza is an iconic 371-room hotel located on the corner of one of Kansas City’s most stylish and historic shopping (boutique and otherwise), dining and entertainment districts, the Country Club Plaza. The Plaza is fifteen blocks of Seville-inspired architecture and site of quiet courtyards, stunning sculptures and remarkable annual festivals.

Since its opening as the independent Alameda Plaza Hotel in 1972, the award-winning InterContinental Kansas City at the Plaza has established itself as a modern landmark in what is known as the City of Fountains. And enjoyed the company of tens of thousands of happy guests.

What they like best are...
  • Spectacular Country Club Plaza location
  • Proximity to area attractions, shopping, dining and more
  • Total hotel renovation, completed in June, 2017
  • Friendly, personable hotel associates
  • Warm, first-class service scores that exceed IHG brand average
  • Guest room/suite private balconies
  • Outstanding concierge floor experience/lounge
  • 29,000 square feet of beautifully designed event spaces, including an awesome Rooftop Ballroom with the best views of the Country Club Plaza
  • Brand new signature restaurant – American Slang Modern Brasserie
  • On-site fitness center and outdoor pool, sundeck

InterContinental Kansas City is widely recognized and acknowledged for its distinctive excellence, old world charm and well-appointed, beautiful design. It is the ideal lodging destination for a romantic getaway, weekend escape, family vacation spot, dream wedding, productive business meeting or individual business travel.