Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
• Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
• If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Benefits

• Vacation/ Sick Time
• Medical, Dental, Vision Insurances
• Disability Insurances
• Life Insurances
• Free Parking 
• Matching 401-K
• Amazing Hotel Discounts
• $200 Sign on Bonus after 60 days!

EEO/VET/DISABLED