Event Services Manager

Event Services Manager

Posted June 2, 2022

Event Services Manager required for Mill Falls at the Lake. Be a part of creating memorable events at the Lake!

Event Services Manager:

(Reports to the Director of Sales & Marketing)

Hours: Full-time Salaried position.

Schedule: Flexible schedule with weekends and evenings a must. Schedule will be determined each week depending on event schedule and setup needs.

Summary:

This position is accountable for the overall successful execution of all event set ups on property. Works with Sales and Event Services team members to provide proper room set ups based on requirements and standards, personally assisting whenever needed. Provides high level of customer service. Ensures that all work is completed thoroughly, promptly and safely.

Responsibilities:

 Provides and Ensures Exceptional Customer Service.

 Empowers associates to provide Exceptional Customer Service.

 Supports and Manages the Events Department while working closely with the Banquet Manager and other hotel departments.

 Executing Event Services Operations and maintaining inventories.

 Attends pre-event meetings (BEO) as needed to fully understand group needs.

 Establishes consistent standards for meeting room sets and VIP meeting room sets.

 Assists hotel in reaching top services scores and maintains cleanliness and sanitation standards in all event operations areas.

 Projects supply needs for the department (e.g., pads, pens, candy, bottled water, pitchers).

 Coordinates routine maintenance to ensure a quality meeting facility.

 Solves problems and/or suggests alternatives to previous arrangements if necessary.

 Attends and participates in all pertinent meetings.

 Leads shifts and actively participates in the servicing of events.

 Ensures function rooms are set according to event documentation (Banquet Event Orders, Group Resumes, etc) and customer requirements.

 Responsible for preparing and testing event audio visual equipment to ensure all is event ready and set up to client specifications.

 Schedules associates to ensure shift coverage and meet business demands and productivity goals.

 Conducts associate performance evaluations and provides other feedback as needed.

 Utilizes an open-door policy as needed in soliciting associate feedback.

 Observes service behaviors of associates and provides feedback as needed.

 Communicates performance expectations in accordance with job descriptions for each associate.

 Ensures property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures.

 Brings issues to the attention of supervisor and/or Human Resources as necessary.

 Delegates tasks to ensure room sets are “on time” and meet Event Services Standards.

Requirements:

 Full flexibility, including the ability to work weekends and holidays and a varied schedule.

 Strong attention to detail.

 A true desire to understand and anticipate the needs of others in a fast-paced environment.

 Hotel experience and a thorough understanding of all levels of banquet service.

 Previous experience as an Event Services Manager/ Assistant, Event Services Captain or Event Services Supervisor preferred.

 Operational knowledge of computers, printers, a/v equipment.

 Possess highly developed customer service skills.

 Excellent Communication skills – both verbal and written required.

 Excellent organizational and time management skills required.

 Thorough understanding of the sales process.

 Aptitude in Delphi, Outlook, Excel, and Word are a must.

 Ability to work well as a team and individually to meet to goals of the department.

 Ability to multi-task in a fast-paced environment.

 Be enthusiastic and passionate about the hospitality and event industry.

 Present and always conduct themselves in a professional manner.

 Maintain positive interactions and communicate effectively with the public, group, catering and transient guests.

 Be physically able to work comfortably while standing for long periods of time.

 Have experience in the hospitality industry and be knowledgeable about the operations of a hotel.

 Help to create and promote a professional and comfortable working environment

Mill Falls at the Lake

171 Room Resort

About Us

In the early 1980’s, Meredith was at a crucial point in its history, struggling with how to responsibly develop and revitalize its downtown area without jeopardizing its small town character and charm, historic resources, and environmental assets. 

In 1983, three investors bought the mill property that dated back to the beginning of our country’s Industrial Revolution, which had deteriorated into an unsightly sprawl. Many of the non-historic structures in the complex were razed, but the historic old linen Mill was preserved and reconstructed into a four-floor marketplace. A half-ton copper cupola from atop the tower of a North Woodstock Church was acquired and hoisted to a new perch on the mill roof. The Marketplace, along with three new retail buildings, was created and opened its doors for business in 1984. 

The following year, the magnificent 54-room Inn at Mill Falls was added to the complex. 

The area was beautifully landscaped, and the waterfall that powered the old mill was exposed. Instead of walking around the mill property to get to the waterfront, people could now stroll along red brick paths and enjoy the shops and scenery. 

From a dilapidated mill town to a world-class village resort, Meredith has undergone a remarkable transformation over the last 25 years, and Mill Falls at the Lake has played a major role in that transformation.