Front Desk Agent

Front Desk Agent

Save this job

Posted October 12, 2021

Are you seeking a position that is fulfilling and challenging? At the Boston Marriott Newton Hotel, you will always be challenged to your full potential!

About Our Hotel

The Boston Marriott Newton Hotel is a stylish and modern Hotel located near Boston College, Brandeis University, Bentley College, the high-tech beltway, and Boston's many historic landmarks.

The Boston Marriott Newton is located on 22 acres of scenic riverfront land along the Charles River. Our hotel provides 430 luxurious hotel rooms, many of which offer beautiful river views. With over 30,000 square feet of flexible meeting space and state-of-the-art technology, this Boston area conference center offers ideal venues for business meetings, wedding receptions, and conferences. Enjoy fabulous Boston dining at the Riverbend Bar and Grill or take a dip in the hotel's indoor swimming pool. Our hotel accommodations, Boston area conference facilities, and hallmark Marriott service ensure a memorable and productive visit for all our guests.

Why You Should Join Our Team

Our Company offers a competitive salary, benefits, professional growth and development.

We are searching for an individual who is passionate, reliable, energetic, customer focused, has a strong work ethic and is willing to go above and beyond to exceed our guest expectations.

Job Overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.  Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.  Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.  Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.  If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.  Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.  Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Requirements

Education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.  Experience with Marriott Systems a plus.  Must be able to work flexible days and shifts, including weekends and holidays.

 EEO/VET/DISABLED

Save this job

Marriott Boston Newton

2345 Commonwealth Avenue

Newton, MA 02466

Telephone (617) 969-1000

Marriott Boston Newton

430 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

It's a refreshing new stay at Boston Marriott Newton. Offering a scenic location on the Charles River, our hotel provides easy access to a variety of popular attractions including downtown Boston, Boston Convention and Exhibition Center and Faneuil Hall Marketplace. Prospective students and alumni of Boston College and Brandeis University will appreciate our closeness to the higher education facilities. After an eventful day conducting business or sightseeing, guests can retire to our recently renovated rooms and suites complete with stylish decor and plush pillowtop beds. From breakfast, lunch and dinner entrees to Starbucks® coffee, we combat any cravings with our restaurants. Guests can swim, run or lift at our refreshing indoor pool and 24-hour fitness center. Whether traveling to meet with clients or simply unwind on a short or extended vacation, Boston Marriott Newton makes every getaway comfortable and convenient.