Reservations Agent

Wyndham Lake Buena Vista Disney Springs Resort Area
Lake Buena Vista, FL

Posted May 4, 2021

Join Our Awesome Reservations Team and make a difference every day!

Reservations Agent

The Wyndham Lake Buena Vista is looking for reservation agents @ $13.00 an hour plus $100 sign on bonus after 60 days!

What you will be doing

  • Familiar with and correctly answer inquiries about hotel rooms, services, local attractions, etc. 
  • Follow the hotel’s rate structures, discounts and sell/upsell strategies.  Use superior customer service skills to build rapport, recommend and provide price quotes. 
  • Enters accurate reservations and changes into the computer.  Accommodate special requests when possible.  Cancel room reservations according to policies and procedures.
  • Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

Benefits

We offer a highly competitive benefits package!

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances (Employee, Spouse and Child coverage)
  • Identity Theft Protection
  • 401(k)
  • Flexible Spending Accounts
  • Paid Vacation, Sick and Holiday
  • AMAZING HOTEL DISCOUNTS to brand hotels and any hotel in the TPG portfolio!

An Equal Opportunity Employer

Wyndham Lake Buena Vista Disney Springs Resort Area

1850 Hotel Plaza Boulevard

Lake Buena Vista, FL 32830

Telephone (407) 828-4444

Wyndham Lake Buena Vista Disney Springs Resort Area

394 Room Resort

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Resort

Wyndham Lake Buena Vista’s 232 lakehouse-themed guest rooms feature amazing views of the surrounding theme parks and Disney Springs

With 25,000 square feet of premier event space accommodating groups from 12 to 1,200, Wyndham Lake Buena Vista makes planning easy! For planners of any type of Orlando-area meeting or event. From corporate conferences to association conventions. SMERF gatherings to product launches. Plus awards dinners, recognition lunches, civic breakfasts or class or family reunions. Even weddings!

To be sure, Wyndham Lake Buena Vista’s meetings, banquets and catered events are among the best of all official Walt Disney World® hotels.