Front Desk Agent

Front Desk Agent

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Posted October 11, 2021

Veranda house is looking for Front Desk Agents! Housing is available!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.
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The Veranda House Hotel Collection

3 Step Lane

Nantucket, MA 02554

Telephone (508) 228-0695

The Veranda House Hotel Collection

29 Room Hotel

About Us

Indulge in our 5 star quality guest services without sacrificing location. Just steps from pristine beaches, gourmet restaurants and the quaint shops of this historic whaling town, it is easy to see why discerning guests choose our luxury boutique hotel collection in the heart of Nantucket.

Our restored and modernized buildings have aged gracefully; it is not everyday that you can check into a 17th century building in Massachusetts . . . let alone on an island.  Our floors may rattle a bit, but you will bask in the historic and thoughtful design of the low-keyed peacefulness of our setting and gardens.  We invite children age 10 and over in our family suite at Arbor Cottage.  For those with mobility issues, upper floors are reachable only by stairs.  Complimentary breakfast, complimentary wifi.  Each room is designed for two in either one king or queen bed.