Housekeeping Team Lead

Champlin's Resort & Marina
New Shoreham, RI

Posted May 2, 2021

Housekeeping Team Lead

The Housekeeping Team Lead works diligently to ensure that our rooms and all common areas are in the best condition and highest state of cleanliness at all times.

**We are now under new management, Housing is provided!**

Key Responsibilities:

- Leads the day-to-day execution of cleaning, care, and upkeep efforts of rooms and public spaces. These areas are maintained through strict quality control and ongoing inspection methods, i.e. “The Toilet Test” and “The White Glove Test”, so as to ensure the Champlin’s Marina & Resort standards are consistently met or exceeded.

- Ensures all in-house guest needs are addressed in a timely manner and that the workload is in alignment with the efforts of the Reservations and Guest Experience Coordinator as set forth by the arrival, in house, and departure needs.

- Establishes a consistent and open line of communication with the Facilities Manager so as to ensure all maintenance related emergencies identified through our cleaning efforts are reported immediately. The Housekeeping Lead will also be responsible for ensuring that all non-emergencies are properly submitted as work-orders via our Maintenance Management Software in a timely manner.

- Assists with the development and leads the implementation and execution of the Housekeeping Team training program in a way that ensures the highest quality guest experience through consistency, efficiency, and safety.

- Leads the ongoing daily inspections of all rooms and public spaces with the understanding that he and/or she is the final set of eyes prior to our guests entering their home away from home for the first time. The state of our rooms and facilities is one of the most valuable forms of marketing that directly impacts our sales and reputation. It is our goal to have the cleanliness of our rooms and facilities mentioned in every review!

- Ensures the optimization, proper use, and management of linens, cleaning supplies, in-room amenities, cleaning equipment and tools, paper products and other consumables through recurring inventory and streamlined workflow and ordering.

- Ensures all Housekeeping Team Members are on task, completing responsibilities timely and accurately, and that all workstations / zones / carts are replenished, orderly, and secure.

Champlin's Resort & Marina


Champlin's Marina & Resort 

Situated on Block Island’s beautiful Great Salt Pond, Champlin’s is one of New England’s largest resorts and marinas. We are currently closed for the season and undergoing property renovations. We look forward to welcoming you in the 2021 season!