Dock Team

Champlin's Resort & Marina
New Shoreham, RI

Posted May 2, 2021

Dock Team

CHAMPLIN'S IS UNDER NEW MANAGEMENT!

The Dock Team is the backbone of our day-to-day operations. This team is responsible for ensuring a fantastic guest experience from arrival to departure and back again.

Key Responsibilities:

- The Dock Team is responsible for the consistent development and fostering of relationships with guests that ultimately allow the team to better anticipate specific guest needs. You will be interacting with guests from all walks of life – liveaboard sailors to international yachtsmen; it is imperative that you carefully listen and ask good questions in order to make meaningful connections that last.

- Ensures the safety, aesthetics, and cleanliness of Champlin’s Marina & Resort through daily dock walks and property inspections, covering all infrastructure and systems with an emphasis on those visualized by the guest.

- Assists the Facilities Team with light maintenance and upkeep through daily zone work that expands beyond the docks and covers the property in its entirety. Zone work consists of daily, weekly, and monthly projects and essential services that must be completed in a timely, accurate, and professional manner.

- Provides extraordinary guest communications in person, on the phone, and via VHF radio for all incoming, in house, and departing vessels. This includes critical components of our Seven Step process such as the post-arrival and pre-departure check-in’s.

- Personally, welcomes guests to the fuel dock or their assigned slips, assisting with fuel service, lines, and in-slip utilities such as electricity and water; as well as the facilitation of any provisioning via dockside service such as ice, merch, beverages, etc.

- Works diligently to maximize upsell opportunities through the promotion of on-site offerings and the Extend, Repeat, Connect or “ERC” program.

- Assists the Dock Team Lead with the pleasant enforcement of all Champlin’s Marina & Resort Dockage Agreement rules and regulations with guest and team safety top of mind.

- Successfully addresses all guest requests and challenges with innovative solutions and immediately escalates those that remain unresolved to the Dock Team Lead.

Champlin's Resort & Marina

Resort

Champlin's Marina & Resort 

Situated on Block Island’s beautiful Great Salt Pond, Champlin’s is one of New England’s largest resorts and marinas. We are currently closed for the season and undergoing property renovations. We look forward to welcoming you in the 2021 season!