Posted May 2, 2021
Come join our FUN and collaborative team!
TPG is looking for a Reservation Agent! This candidate will handle reservation calls for specific properties in the TPG portfolio.
This position will be based at our Corporate headquarters in Cranston, Rhode Island!
What you will be doing
• Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenue.
• Successfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc...
• Process internal reservations, management reservations, reservations from the GDS, house/comp requests, travel agent rates and emails.
• Handle high volume of email correspondence.
• Must have a positive attitude and strong attention to detail.
• Must be flexible with scheduling.
- Health, Dental, Vision Insurance
- Disability Insurance
- Life Insurance
- HOTEL DISCOUNTS
- and more!
TPG Hotels & Resorts
Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"
About TPG Hotels & Resorts
TPG is considered among the nation’s elite hotel companies by evidence of its consistent national ranking as a top hospitality manager and top hospitality construction company. These results have earned TPG preferred status as an approved operator of all the major hotels brands including Hilton, Hyatt, InterContinental, Marriott, Wyndham, and Starwood.
Via TPG’s proprietary value optimization process, TPG creates unprecedented value by exploiting a hotel’s operational inefficiencies via techniques refined through years of hospitality management experience. Having sustained growth, invested, and operated through several market cycles, the company is able to position properties to prosper in up cycles and mitigate risk in down cycles through highly skilled hands-on management.
It is through TPG’s proven ability to tailor its value-add strategy, either as an owner/operator or third party hospitality manager, that lenders, servicers, portfolio owners and investors have repeatedly realized above market performance.
TPG has owned, developed or managed over 160 hotels representing more than 30,000 guest rooms in 32 states coast to coast. TPG is considered among the nation's elite hotel companies, a fact confirmed by its consistent national ranking as a top hospitality operator. These results have earned TPG Hospitality preferred status as an approved operator of all the major hotels brands including Marriott, Hilton, Hyatt, IHG, Wyndham and others.
TPG’s current operating portfolio includes more than 50 branded and independent hotels comprising over 11,000 guestrooms in 21 states across the U.S. with national workforce of approximately 5,000.
Why People Like to Work for Us
At TPG Hotels & Resorts our strengths lie in the full integration of services—from strategic capital improvements to choosing the right brand and effectively managing operations. Success in hospitality is a combination of an excellent product, extraordinary service and keen financial management.
TPG Hotels & Resorts' large and diverse portfolio includes the nation's leading hotel brands—Hilton, InterContinental, Marriott and Starwood properties.
TPG Hotels & Resorts' senior executives average over 20 years of hospitality and real estate experience and are astute at balancing the priorities of our associates and guests. We believe that hotel value enhancement begins with rehabilitation, and that with vertical integration we can maximize revenues, product, and process.
At TPG Hotels & Resorts we are driven to deliver superior brand quality, value and service to our guests and owners.
People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.
TPG Hotels & Resorts supports an entrepreneurial culture by empowering managers and associates to make their jobs rewarding, enriching and fulfilling. Training programs are provided to encourage professional advancement as well as personal success and growth.
Our commitment to excellence in management, service and guest satisfaction is second to none. Being responsive to guest needs is a talent shared and nurtured by everyone at TPG. We believe that achieving exceptional service is invaluable to sustaining profitable operations over the long term.