Hotel Indigo Traverse City | Front Desk Supervisor

Hotel Indigo Traverse City
Traverse City, MI

Posted October 13, 2020

Hotel Indigo Traverse City | Front Desk Supervisor

Hotel Indigo Traverse City | Front Desk Supervisor

Job Details

Hotel Indigo Traverse City is currently seeking a highly motivated individual with Front Desk Supervisor experience, preferably with upscale, select service or extended stay hotels. Responsibilities will include assisting with duties such as  ensuring outstanding guest service, and associate satisfaction. The Hotel Indigo Traverse City is seeking a Front Office Supervisor to oversee and manage the front desk, night audit and valet staff. This position acts as the Manager on Duty for the hotel during the PM shift and will be scheduled predominately evenings, 3:00 PM - 11:00 PM

What We Believe:
 Guests come first. Obsess about every touch point. We believe in Local - Our Neighborhood is important to us.
 Initiative and creativity are encouraged and rewarded. People and teams are empowered. Actions speak louder than words. Hire the best, then get out of their way. Keep learning. Together, we'll go far.


Job Requirements

  • Minimum of 1 year experience as an Front Desk Agent in the hotel industry REQUIRED.
  • Prior management experience with the IHG Hotels and/or upscale is a plus.
  • Must be highly motivated, self-directed, with strong initiative and desire for achievement.
  •  Exceptional customer service skills required.
  • Must possess strong computer skills.
  • Strong understanding of accounting procedures also a plus!
  • Excellent communication and presentations skills required.
  • Must be flexible and willing to work evenings & weekends.
  • Must be a leader, a driver, energetic, and passionate about people.

The Fine Print:
 Besides being able to work with a stellar team, The Hotel Indigo Traverse City has competitive compensation and benefits as well some perks.Our medical plans kicks in for full-time employees after 90-days. Medical, Dental, and Vision. Vacation time is available after one year of employment. Speaking of time off, your vacation budget can go farther. We offer the widely popular IHG hotel rooms at a discount. That means very low rates at hotels almost everywhere you go.
 Parking for Hotel Indigo Traverse City Team Members is complimentary for those who work at the hotel. Prefer to ride than drive? We'll support you by helping defray your monthly Public Transportation costs.
 We have our own team member discounts on meals. Eat breakfast, lunch, or dinner for less than $5.00
 You will become eligible for our 401k retirement savings plan after just twelve months.
 We'll train you, keep you challenged, and grow and develop personally. Our hotel is filled with people who started out wanting a job but found a career.

Hotel Indigo Traverse City

107 Room Hotel

Our Hotel

Standing among revamped lumberyards, sawmills and canneries, Hotel Indigo® Traverse City reflects the new life and vibrant spirit of our waterfront Warehouse District neighborhood. We also pay homage to its past —  the kind of logging history that could sprout tall tales like Paul Bunyan's — with modern guest rooms featuring wood details a 19th-century white-pine lumber baron would love. Guests can start their day here with locally brewed coffee before heading out to taste Michigan's famous tart cherries — each July, the National Cherry Festival unfolds in front of the hotel in this city which, today, produces about 75 percent of the tart cherries grown in the United States. The freshwater beaches of the bay nearby are ready for travelers to explore as well. Guests can unwind at our sawmill-inspired rooftop bar for views of West Grand Traverse Bay paired with local craft brews and wine.