Front Desk Agent

InterContinental Kansas City at the Plaza
Kansas City, MO

Posted July 30, 2020

Looking for Front Desk Agent in the InterCon Kansas City!

Front Desk Agent

Job Overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations. 

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

We offer a highly competitive benefits package!

  • Health,Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • Identity Theft Protection
  • 401(k)
  • Paid Time Off, Holidays and Vacation
  • AMAZING HOTEL DISCOUNTS!

InterContinental Kansas City at the Plaza

401 Ward Parkway

Kansas City, MO 64112

Telephone (816) 756-1500

InterContinental Kansas City at the Plaza

371 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

InterContinental Kansas City at the Plaza is an iconic 371-room hotel located on the corner of one of Kansas City’s most stylish and historic shopping (boutique and otherwise), dining and entertainment districts, the Country Club Plaza. The Plaza is fifteen blocks of Seville-inspired architecture and site of quiet courtyards, stunning sculptures and remarkable annual festivals.

Since its opening as the independent Alameda Plaza Hotel in 1972, the award-winning InterContinental Kansas City at the Plaza has established itself as a modern landmark in what is known as the City of Fountains. And enjoyed the company of tens of thousands of happy guests.

What they like best are...
  • Spectacular Country Club Plaza location
  • Proximity to area attractions, shopping, dining and more
  • Total hotel renovation, completed in June, 2017
  • Friendly, personable hotel associates
  • Warm, first-class service scores that exceed IHG brand average
  • Guest room/suite private balconies
  • Outstanding concierge floor experience/lounge
  • 29,000 square feet of beautifully designed event spaces, including an awesome Rooftop Ballroom with the best views of the Country Club Plaza
  • Brand new signature restaurant – American Slang Modern Brasserie
  • On-site fitness center and outdoor pool, sundeck

InterContinental Kansas City is widely recognized and acknowledged for its distinctive excellence, old world charm and well-appointed, beautiful design. It is the ideal lodging destination for a romantic getaway, weekend escape, family vacation spot, dream wedding, productive business meeting or individual business travel.