Housekeeping Lobby/Houseperson

Hilton Garden Inn Providence
Providence, RI

Posted July 24, 2020

We are looking for both a full-time and part-time houseperson/lobby attendant. Come and check out the Hilton Garden Inn Providence. We offer competitive pay and free parking.

Housekeeping Lobby/Houseperson

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. 

The Housekeeping Houseperson cleans hallways, elevators, service areas, stairwells and public areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receive assignments, priority requests, keys and supplies from Housekeeping management. Review assignments, retrieve and stock caddie/cart to ensure all supplies are available to properly clean.  Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
  • Walk all assigned spaces at beginning and end of shift. Remove newspapers, service trays, empty ash receptacles, remove trash and/or linens and note any areas that require immediate cleaning. 
  • Clean public areas in accordance with policies, procedures and brand standards. Clean hallways, elevators, service areas, stairwells, etc.  Perform quality check on public space televisions, telephones and lamps. 
  • Remove soiled linen, towels and trash and place in appropriate locations in the prescribed manner.
  • Assist housekeepers with portable refrigerators, rollaway beds, cribs etc. as needed.
  • Proper use of cleaning equipment and supplies.
  • Respond to and resolve housekeeping requests and complaints by guests. 
  • Prompt reports to management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
  • Prompt turn in to housekeeping management of all articles left in public spaces for entry into Lost and Found.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager/supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other duties / tasks as requested by management.

    QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.  

    Education and Experience: 

    High school education or related experience.  Familiarity with hospitality industry practices preferred.  

    Skills and Abilities:

    Ability to understand and provide friendly guest service.  Ability to understand and comply with proper cleaning techniques, procedures and brand standards.  Ability to operate a vacuum, mop and properly use cleaning equipment and supplies.  Ability to timely complete assigned tasks, identify and investigate issues and resolve basic matters.  Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a lamp, coffee maker, phone, TV and other public space equipment.  Attention to details with good organizational and efficient time management skills.

    Consistent professional attitude and behavior with effective listening and communication skills.  Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.  Ability to satisfy the legal requirements for employment within the jurisdiction.

Benefits

We offer an array of company sponsored and voluntary benefits to full and part time team members! We believe that taking care of our team members is a top priority, and because of this, we work diligently to provide you with the best benefits available!

Full time (30 hours/week) team members are eligible for:

  • Complimentary Parking
  • Medical Coverage
  • Dental Coverage
  • Vision Insurance
  • No-Cost Life Insurance
  • Voluntary Life Insurance and AD&D
  • Long Term and Short Term Disability Insurance
  • Our Employee Assistance Program
  • Flexible Spending Accounts
  • Commuter Reimbursement Accounts
  • 401(k)
  • Vacation and Sick Time
  • Team Member Room Discounts!


Part time (20 hours/week) team members are eligible for:

  • Complimentary Parking
  • Vision Insurance
  • Voluntary Life Insurance and AD&D
  • Long Term and Short Term Disability Insurance
  • Our Employee Assistance Program
  • Team Member Room Discounts!


Hilton Garden Inn Providence

220 India Street

Providence, RI 02903

Telephone (401) 272-5577

Hilton Garden Inn Providence

137 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Industrial meets nautical at our Hilton Garden Inn Providence. As the only waterfront hotel in the Providence area, we offer rooms with stunning harbor views as well as convenience to water activities. Located on the trendy East Side of the city, visitors will find plenty of dining and shopping options on Wickenden Street, within walking distance of our property. We also offer a complimentary shuttle to downtown and surrounding areas.

Guests can start their day with your choice of a delicious breakfast options at our on-site restaurant or grab something to go from our Pavilion Pantry, open 24-hours. We invite guests to sip their morning coffee on the outdoor patio with soft seating and waterfront views.

Our rooms are designed with traveler's needs in mind. From the plush hypoallergenic pillows to evening room service, 49-inch HDTVs and complimentary WiFi, we cover it all. 

We are ready to host events at our Providence hotel in the flexible 1,052 sq. ft. of meeting space with on-site catering and A/V equipment available.

  • Waterfront location with on-site dining
  • Across from India Point Park with bike path, running trails and sailing 
  • Complimentary hotel shuttle to surrounding area and downtown Providence 
  • One mile from downtown Providence 
  • Close to Brown University, Providence College and Rhode Island School of Design