Catering Sales Manager

Doubletree by Hilton Hotel Baltimore - BWI Airport
Linthicum, MD

Posted August 13, 2019

Join our team at an exciting time. Doubletree BWI is looking for a dynamic, enthusiastic Catering Sales Manager. If you have an energy and passion for selling, an assertive personality, an eye for detail, with an ability to engage and build relationships - we need you!

Catering Sales Manager

The Ideal Candidate for this Position

Successful candidate will have:

  • Previous related hotel experience. Current market experience a plus
  • Strong negotiation skills with the ability to cultivate leads, build relationships and close the deal
  • Passion for social events
  • Track record for meeting/exceeding sales goals  

What You Will Be Doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Representative of the Company - As the representative of the Company and hotel, professionally approach and communicate with current and prospective customers. Knowledgeable on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages.
  • Research, Identification & Sales Development - Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking. Research competing hotels and identify sales strategies. Understand and use industry reports like Star Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable business relationships that result in additional sales and new customers. Research each customer's business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer preferences to determine focus of sales efforts. Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel.
  • Proactive and Creative Sales Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Give full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Aggressively pursue all appropriate opportunities for customer solicitation and relationship building. Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business.
  • Negotiate and Close Sales - Influence and convince customers to select the hotel for their hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.
  • Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.
  • Administration - Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Perform and supervise preparation for group catering and events including completion of  Banquet Event Order (BEO),  meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures
  • Perform and supervise preparation for group catering and events including completion of  Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures

Requirements

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. 

  • Candidates must have a 3-5 years experience of hotel sales experience. Catering experience preferred.
  • Candidate must have excellent verbal and written communication skills and the ability to work in a fast pace and demanding environment. Knowledge of SalesPro and Hotelligence preferred.
  • The ability to travel to clients, workshops, etc.

Education and Experience: 

  • A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience. Two or more years of sales related experience.
  • Familiarity with hospitality industry practices preferred.
  • Ability to travel locally and overnight.

Benefits

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits

Doubletree by Hilton Hotel Baltimore - BWI Airport

260 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

The newly renovated DoubleTree by Hilton Baltimore - BWI Airport boasts a new lobby and a fully refurbished bar and restaurant. Our hotel is located in an office park, convenient to businesses in Baltimore, Maryland and Washington, DC. 

Guests can begin their visit with our signature warm Chocolate Chip Cookie. In each guest room guests will find a luxurious Sweet Dreams® bed, a spacious work area, 37-inch HDTV and complimentary WiFi. After a good night's sleep, we invite our guests to start their day with our Wake Up DoubleTree Breakfast™. We also have Eden’s Landing restaurant to sample American dishes with a regional twist for breakfast, lunch and dinner or to relax with a cocktail and an appetizer.

We are ready to host a business meeting, wedding or special event in our 10,000 sq. ft. conference center. Our experienced catering and banquet staff provide the perfect setting for any occasion. Our 24-hour business center, A/V support and complimentary WiFi in public areas help ensure a successful event.

  • Hotel rooms near BWI; complimentary shuttle to and from BWI Thurgood Marshall Airport
  • Located 8.2 miles from M & T Bank Stadium, home of the Baltimore Ravens
  • Full-service hotel restaurant near BWI airport
  • 10,000 sq. ft. of ballroom and Baltimore meeting room space
  • Multilingual staff to accommodate international travelers

Doubletree by Hilton Hotel Baltimore - BWI Airport

890 Elkridge Landing Road

Linthicum, MD 21090

Telephone (410) 859-8400