Posted August 13, 2019
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Front Desk Supervisor
At TPG Hotels & Resorts we are driven to deliver superior brand quality, value, and service to our guests and owners.
You'll want to work here
People are our greatest assets. TPG Hotels & Resorts is proud of its ability to recruit, train and retain the best hospitality personnel in the business. Nationwide, TPG-managed properties are recognized as great places to work and build a career.
The Front Desk Supervisor is responsible for daily supervision of the Front Desk staff, quality service, guest satisfaction and safety. Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
274 Room Hotel
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At A Glance
Located in the heart of downtown Providence, Rhode Island, this stylish hotel is within walking distance of Historic Federal Hill, Providence Place Mall and Rhode Island Convention Center. Discover attractions with ease from this comfortable and sophisticated Rhode Island hotel. Travelers will discover fantastic shopping and entertainment at Providence Place Mall or they may enjoy a day out at Roger Williams Park Zoo, one of the oldest zoos in the US.
- Central location in Downtown Providence
- Adjacent to Dunkin’ Donuts Center and the Rhode Island Convention Center
- Less than a mile from Providence Place Mall
- Indoor heated pool and 24-hour fitness center
- Breakfast, lunch, dinner or al fresco dining; on-site Starbucks®
- 8,500 sq. ft. of flexible meeting space