Room Attendant

Hilton Garden Inn Providence
Providence, RI

Posted October 8, 2019

We are currently seeking exceptional candidates to join our service team. We are searching for friendly, energetic, highly motivated individuals who will thrive in a fast-paced, team-oriented environment. Apply Today!

Room Attendant

We are currently seeking exceptional candidates to join our service team. We are searching for friendly, energetic, highly motivated individuals who will thrive in a fast-paced, team-oriented environment. Apply Today!

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to properly clean guest rooms.  Review list for any special requests.   Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
  • Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc.  Perform quality check on the television, telephone, heating/air conditioning, and lights.
  • Appropriate and proper use of cleaning equipment and supplies.
  • Respond to and resolve housekeeping requests and complaints by guests.
  • Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
  • Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.
  • Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other tasks / duties as requested by management.


Skills and Abilities:

Ability to understand and provide friendly guest service. Ability to understand and comply with proper cleaning techniques, procedures and brand standards. Ability to operate a vacuum, mop and properly use cleaning equipment and supplies. Ability to timely complete assigned rooms, organize housekeeping cart. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a clock radio, lamp, coffee maker, phone, TV and other guest room equipment.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of job. Work is normally performed in an interior hotel environment with cleaning supplies, equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.

Benefits:

We offer an array of company sponsored and voluntary benefits to full and part time team members! We believe that taking care of our team members is a top priority, and because of this, we work diligently to provide you with the best benefits available!

Full time (30 hours/week) team members are eligible for:

  • Complimentary Parking
  • Medical Coverage
  • Dental Coverage
  • Vision Insurance
  • No-Cost Life Insurance
  • Voluntary Life Insurance and AD&D
  • Long Term and Short Term Disability Insurance
  • Our Employee Assistance Program
  • Flexible Spending Accounts
  • Commuter Reimbursement Accounts
  • 401(k)
  • Vacation and Sick Time
  • Team Member Room Discounts!

Hilton Garden Inn Providence

137 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Industrial meets nautical at our Hilton Garden Inn Providence. As the only waterfront hotel in the Providence area, we offer rooms with stunning harbor views as well as convenience to water activities. Located on the trendy East Side of the city, visitors will find plenty of dining and shopping options on Wickenden Street, within walking distance of our property. We also offer a complimentary shuttle to downtown and surrounding areas.

Guests can start their day with your choice of a delicious breakfast options at our on-site restaurant or grab something to go from our Pavilion Pantry, open 24-hours. We invite guests to sip their morning coffee on the outdoor patio with soft seating and waterfront views.

Our rooms are designed with traveler's needs in mind. From the plush hypoallergenic pillows to evening room service, 49-inch HDTVs and complimentary WiFi, we cover it all. 

We are ready to host events at our Providence hotel in the flexible 1,052 sq. ft. of meeting space with on-site catering and A/V equipment available.

  • Waterfront location with on-site dining
  • Across from India Point Park with bike path, running trails and sailing 
  • Complimentary hotel shuttle to surrounding area and downtown Providence 
  • One mile from downtown Providence 
  • Close to Brown University, Providence College and Rhode Island School of Design

Hilton Garden Inn Providence

220 India Street

Providence, RI 02903

Telephone (401) 272-5577