Busperson / Server Assistant

The Westin Fort Lauderdale
Fort Lauderdale, FL

Posted June 11, 2019

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Busperson / Server Assistant

The Busperson is responsible for the set up, clearing and cleanliness of restaurant area and tables in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

  • Remove dirty ashtrays, glasses, dinner dishes and silverware from occupied tables.

 

  • Clear empty tables of linens, dishes and debris and place items in proper areas.  Reset the tables.

 

  • Clean high chairs and booster seats after each use.

 

  • Carry trays of dirty dishes to dish room and break down trays according to the procedures.

 

  • Clean all spills and breakage immediately.

 

  • Keep floors clean and dry.    

 

  • Ensure window/glass surfaces are spotless.

 

  • Clean service stations and fill ice bins.

 

  • Assist with setup and breakdown of all buffets.  Perform buffet duties as needed.

 

  • Assist servers with all aspects of service as requested.

 

  • Report any damaged or worn items to management.

 

  • On time and at work when scheduled, and in proper uniform.

 

  • Attend department meetings as scheduled.
  • Report all tips in compliance with company policy and IRS regulations.

 

  • Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.

 

  • Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.

 

  • Comply with policies and procedures.  Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.

 

  • Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

 

  • Any other tasks / duties as assigned.

 

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The Westin Fort Lauderdale

298 Room Hotel

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Our Hotel

Located minutes from Blue Wave beaches like Lauderdale-by-the-Sea and Pompano Beach, the Port Everglades cruise port and the offices of many Fortune 500 companies, the hotel is ideally positioned for a balanced trip of business and leisure. Our 22,000 square feet of flexible meeting space and a 24-hour business center support an engaging visit, while invigorating amenities like an outdoor pool and whirlpool with lagoon views, fully-equipped gym with dry sauna and nourishing dining options help guests feel their best. Our 298 guest rooms and suites are restorative retreats overlooking tropical lagoon or city views. Guests can nestle into the signature Heavenly® Bed for a restorative night's sleep. Signature Westin bath amenities and the Heavenly® Bath awaken the senses.