Front Office Reception/Front Office Agent

Renaissance Chicago O'Hare Suites Hotel
Chicago, IL

Posted May 15, 2019

Excellent Benefits!

Front Office Reception/Front Office Agent

Position Title? 

  • Front Office Reception/Front Office Agent – Full-time

 Who are we looking for?

  • An individual who will deliver consistent positive guest service experiences with excellent communication and organizational skills.
  • This individual must be pleasant & hospitable towards all guests & all hotel ambassadors at all times! 
  • Must have the ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
  • The Hotel never closes….you must be available to work any shifts based on the business needs including weekends & holidays

What will you be doing?

  • Greet all guests whether at the front office reception or in passing
  • Impress guests with quality and timely service in a pleasant and friendly manner
  • Follow all brand standards and proper check in/check out procedures 
  • Assist guests with safety boxes, additional guest room keys, transportation, etc
  • Be knowledgeable about our hotel, our services to assist guests as appropriate
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc
  • Be “In the Know” of local offerings – things to do, see, eat, drink locally
  • Comply with all guest service basics such as uniforms, name tags and proper guest greeting
  • Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
  • Consistent professional, positive attitude and actions when communicating with guests & all hotel ambassadors
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Perform special projects and other responsibilities as assigned
  • Any other duties / tasks as requested by management

What type of education, experience, and physical effort are we looking for?

  • High school education or equivalent
  • MARSHA/PMS experience preferred - training provided!
  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred
  • The job requires close vision with or without corrective lenses
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 Benefits options for Full-time positions?

  • Medical, Dental, Vision, Disability, Life Insurance
  • Paid Vacation and Personal/Sick Days, Holiday pay
  • Retirement Savings Plan (401k) with a match
  • Free Ambassador Parking & Free Ambassador Meal
  • Walking distance to the hotel from the Blue Line
  • Travel Discounts for self, family & friends!

Renaissance Chicago O'Hare Suites Hotel

362 Room All Suite

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a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Ideally located in Rosemont, with a complimentary roundtrip shuttle to Chicago O'Hare International Airport (ORD), our hotel is a short drive from Donald E. Stephens Convention Center. Our location near the Chicago 'L' Blue Line positions visitors to explore downtown Chicago with ease. Upgrades in 2017 have transformed our 362 spacious suites, boasting separate living and sleeping spaces, a Plug-in Panel for streaming media and luxury amenities. Guests can grab a Starbucks® coffee and pastry before heading out for a day of sightseeing or meetings, or sit down for a full buffet breakfast at Asado Urban Grill. We invite our guests to enjoy our complimentary 24/7 fitness center and indoor pool. Those looking to host a conference or wedding will appreciate our contemporary ballroom and meeting rooms with high-tech amenities. Our hotel warmly welcomes travelers to Rosemont, IL, with four-star service and extraordinary accommodations.