Front Office Agent

Doubletree by Hilton Hotel Baltimore - BWI Airport
Linthicum, MD

Posted April 15, 2019

The Front Desk is an exciting and fulfilling opportunity. Here you will experience what empowerment is as we ensure all our desk staff have the ability to help our guests.

Front Office Agent

Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.  

 Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

 If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.

 Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

On time and at work when scheduled and in proper uniform.

 Attend department meetings as scheduled.

 Consistent professional and positive attitude and actions when communicating with guests and associates.

 Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.

 Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Any other duties / tasks as requested by management.

Doubletree by Hilton Hotel Baltimore - BWI Airport

260 Room Hotel

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a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

The newly renovated DoubleTree by Hilton Baltimore - BWI Airport boasts a new lobby and a fully refurbished bar and restaurant. Our hotel is located in an office park, convenient to businesses in Baltimore, Maryland and Washington, DC. 

Guests can begin their visit with our signature warm Chocolate Chip Cookie. In each guest room guests will find a luxurious Sweet Dreams® bed, a spacious work area, 37-inch HDTV and complimentary WiFi. After a good night's sleep, we invite our guests to start their day with our Wake Up DoubleTree Breakfast™. We also have Eden’s Landing restaurant to sample American dishes with a regional twist for breakfast, lunch and dinner or to relax with a cocktail and an appetizer.

We are ready to host a business meeting, wedding or special event in our 10,000 sq. ft. conference center. Our experienced catering and banquet staff provide the perfect setting for any occasion. Our 24-hour business center, A/V support and complimentary WiFi in public areas help ensure a successful event.

  • Hotel rooms near BWI; complimentary shuttle to and from BWI Thurgood Marshall Airport
  • Located 8.2 miles from M & T Bank Stadium, home of the Baltimore Ravens
  • Full-service hotel restaurant near BWI airport
  • 10,000 sq. ft. of ballroom and Baltimore meeting room space
  • Multilingual staff to accommodate international travelers