Human Resources Assistant Manager

Sheraton Suites Wilmington Downtown
Wilmington, DE

Posted February 11, 2019

Human Resources Assistant Manager


  • The Human Resource Assistant Manager main responsibilities is to be in alignment with TPG's polices and procedures, along with Marriott/Starwood Brand standards as well as local, state and nation regulations.
  • HR is also responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives. 
  • HR reports, investigates and resolves violations to internal controls, policies, procedures, standards and regulations.
  •  The position works closely with the AGM , GM as well as with Corporate HR.


  • The essential function of the HR Assistant  Manager is Associate/Guest Satisfaction-Manage training and motivate associates to have a positive and effective guest relations skills.
  • Ensure staff compliance with all guest basics such as uniforms, name tages, and proper guest greetings.
  • Regularly review service scores to identify areas needing improvement and implement changes along with the department manager.
  • Be knowledgeable on hotel facilities and services.
  • The HR Assistant Manager is responsible for recruiting and maintaining appropriate staffing levels with qualified individuals.
  • HR is also responsible for tracking, logging all applicants. Implement and manage HR programs in compliance with TPG polices and procedures.
  • Counsel management and staff on associate relations matters, conflict resolution, performance management and terminations as needed. Resolve employee complaints, grievances, conduct exit interviews. 
  • Clearly communicate to associates the standards of performance and there role in contributing to individual team success.
  • Ensure that all department heads have there time edits done daily in a timely matter.
  • Prepare and conduct performance salary reviews along with the GM.
  • Ensure that all entry level reviews are done and processed in a timely manner.
  • Ensure that the work environment is free from harassment.
  • The HR Assistant Manager role is also to walk the operations daily to identify issues and to speak with and listen to associates.
  • Submit recommendations for changes and improvements to AGM.
  • The HR Assistant Manager role is to have a good communication between themselves, AGM and the GM.
  • They are to ensure that open communication is maintained between themselves and all department and associates.
  • They are to maintain a professional and positive attitude when communicating with staff and management approach all encounters and actions with associates in a friendly, service oriented manner.
  • Conduct regular meetings with staff to proved organizational information and educate associates on changes and activities.


  • Posses knowledge of hospitality business, and Human Resource principles and practices.
  • Possess organizational skills that result in accurate, timely and thorough work.
  • Ability to effectively and efficiently manage daily operations even outside the HR area.
  • Ability to appropriately interview, hire, schedule, motive, train, monitor and address staff performance.
  • Ability to compile acts and figures and analyze information which involves data manipulation or interpretation to arrive at logical conclusions. 
  • Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions.
  • Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.
  • Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.
  • Remain positive, resourceful and possess the ability to improvise while working in a fast-pace environment and dealing with pressure.
  • Knowledge of and ability to operate a computer, calculator, phone and other office equipment.


Sheraton Suites Wilmington Downtown

223 Room All Suite

Our Hotel

A getaway to Sheraton Suites Wilmington Downtown offers all-suite hotel accommodations, smart amenities and an ideal location in the Brandywine Valley. Guests can relax and recharge in our spacious suites, stay connected in our Link@Sheraton business and networking hub or find their balance in our 24-hour Sheraton Fitness Center. Food & Beverage is available morning, afternoon and evening at Basil Bar & Grill or guests can venture out and discover the many nearby restaurants and shops in downtown Wilmington. 

Our hotel is well-placed near tour local points of interest like Winterthur Museum and Longwood Gardens; we're also a short distance away from downtown Philadelphia and the headquarters of many Fortune 500 companies, rendering our hotel an inspired choice for business travel to the area.

Sheraton Suites Wilmington Downtown

422 Delaware Avenue

Wilmington, DE 19801

Telephone (302) 654-8300