Front Desk Agent

InterContinental Kansas City at the Plaza
Kansas City, MO

Part Time

Posted January 18, 2020

Come join our winning team as a Front Desk Agent at the InterContinental Hotel!

Front Desk Agent

Why you will like working here

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

The InterContinental Kansas City at the Plaza was the very first hotel to be built on the Plaza in 1972 as the Alameda Plaza Hotel. Come be a party of Kansas City History!

A front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. We want all of our guests to feel welcomed and that our hotel is their home away from home whether they are here for a business trip or for a family weekend, Welcome! A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. This is a great position to gain knowledge and skills to become a great Hospitality Agent for all of your future endeavors. 

Perks to the job

  • Great benefits for our Full Time Associates: Medical, Dental and Vision options. 401K, FSA, Short and Long term Disability, and Life Insurance.
  • Don't feel like bringing a lunch, Great! You can enjoy our $2 a day meal plan for all associates that a payroll deduction.
  • Free Parking on site.
  • Tons of Employee Events so we can Celebrate YOU!! Holiday Parties, The Employee Gala and to Celebrate our Good Scores Lunches!
  • Support your favorite team on Fridays by donating $5 bucks to The Salvation Army and enjoy wearing your favorite Royals or Chiefs shift with jeans!
  • Paid Time Off for Full Time Associates and Vacation Pay once you hit your year Anniversary! Take A Vacation.

What you will be doing

  • Check guest in/out, receiving/updating profiles to improve accuracy.
  • Communicate with all departments regarding in house VIP's.
  • Maintain house bank and handle all checks and case according to policies.
  • Team work makes the dream work. Partner with other departments to make great things happen for our Guests.


  • Must have excellent customer service, phone, and communication skills.
  • Problem solving skills are an absolute must. We are here to assist the Guest to have a seamless experience during their entire stay and to be as attentive as possible.
  • Smile Big! You are the face of this hotel and will leave a lasting impression.
  • Two years of hospitality experience is preferred
  • Able to work AM or PM shifts. Schedule open 7 days a week

InterContinental Kansas City at the Plaza

371 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

InterContinental Kansas City at the Plaza is an iconic 371-room hotel located on the corner of one of Kansas City’s most stylish and historic shopping (boutique and otherwise), dining and entertainment districts, the Country Club Plaza. The Plaza is fifteen blocks of Seville-inspired architecture and site of quiet courtyards, stunning sculptures and remarkable annual festivals.

Since its opening as the independent Alameda Plaza Hotel in 1972, the award-winning InterContinental Kansas City at the Plaza has established itself as a modern landmark in what is known as the City of Fountains. And enjoyed the company of tens of thousands of happy guests.

What they like best are...
  • Spectacular Country Club Plaza location
  • Proximity to area attractions, shopping, dining and more
  • Total hotel renovation, completed in June, 2017
  • Friendly, personable hotel associates
  • Warm, first-class service scores that exceed IHG brand average
  • Guest room/suite private balconies
  • Outstanding concierge floor experience/lounge
  • 29,000 square feet of beautifully designed event spaces, including an awesome Rooftop Ballroom with the best views of the Country Club Plaza
  • Brand new signature restaurant – American Slang Modern Brasserie
  • On-site fitness center and outdoor pool, sundeck

InterContinental Kansas City is widely recognized and acknowledged for its distinctive excellence, old world charm and well-appointed, beautiful design. It is the ideal lodging destination for a romantic getaway, weekend escape, family vacation spot, dream wedding, productive business meeting or individual business travel.