Guest Services Agent

Hilton Chicago/Magnificent Mile Suites
Chicago, IL

Posted May 12, 2019

A Suite Opportunity with Hilton

Guest Services Agent

Guest Service Agent:

-Exhibits a positive and involved team attitude to all departments and promotes positive customer relations

-Greets all customers immediately with a friendly and sincere welcome

-Ensures that every guest feels cared for, valued and respected

-Handles guest complaints with empathy and professionalism using the H E A R T METHOD

-Resolves any issues to the guest's satisfaction

-Adheres to proper cash handling requirements and bank policies/ accepts and applies proper form of payment

-Manages and prioritizes multiple tasks to meet appropriate time lines/ ability to keep up with the work flow

-Strong communication, organization, problem-solving, follow-up and telephone skills.

-Cross trained in other related guest services positions

job requirements

  • *Minimum 2 years customer service experience
  • *Hospitality Professional preferred
  • *Ability to read, write and speak the English language proficiently
  • *Strong computer skills, proficient with MS Office (Word/ Excel/Outlook)
  • *Ability to work any varied scheduled shift which includes working nights, 3rd shift, weekends and holidays

  • We have 2 Full-Time positions 
    The Hilton Suites Chicago is a Drug-Free Workplace and we are an Equal Opportunity Employer

Hilton Chicago/Magnificent Mile Suites

345 Room All Suite

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Just off Magnificent Mile and adjacent to the John Hancock, our all-suite hotel offers a unique experience near top downtown attractions. Guests can take in views of Lake Michigan and the city from our suites and top-floor indoor pool. They'll find delicious Japanese cuisine at Mirai Sushi Gold Coast and the newly opened Southern Cut Barbecue. We offer plenty of flexible spaces ready for your conference or low-key event.

  • Located in the Gold Coast neighborhood, steps from Magnificent Mile, John Hancock building and the Lakefront path & beaches
  • Modern Chicago-themed hotel suites with separate bedroom and living space
  • Stunning lake views from rooftop pool and fitness center
  • Executive Lounge with premium breakfast, beverages, hor d’oeuvres and private cash bar
  • Southern Cut Barbecue offers breakfast, lunch and dinner.

Hilton Chicago/Magnificent Mile Suites

198 East Delaware Place

Chicago, IL 60611

Telephone (312) 654-4164