Room Service Server

Pullman Miami Airport Hotel
Miami, FL

Posted February 10, 2019

Join our Great Team at the Pullman Miami Airport Hotel. Greeters and Welcomers at the Pullman are the heart of our hotel. We offer great benefits including free meals and free parking.

Room Service Server

The Room Service Server takes food orders, prepares room service trays, delivers trays and obtains payment and pick-up trays in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations.  Process guest checks in compliance with cash handling, credit card and room charge policies and procedures.  Delivers VIP amenities and other assigned duties.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Set-up trays and deliver room service orders in accordance with policies and procedures, brand standards and federal, state and local regulations.
  • Set-up and deliver VIP amenities.
  • Process guest checks in compliance with cash handling, credit card transactions and room charge policies and procedures.
  • Report all tips in compliance with Company policy and IRS regulations.
  • Respond promptly to guest needs and problems to ensure a quality experience and enhance future sales.
  • Retrieve room service trays in accordance with policies and procedures and brand standards
  • Complete all assigned sidework.
  • If assigned, answer rooms service calls. Follow the hotel’s sell/upsell strategies, communicate daily specials, answer questions and take room service orders.  Inform guests of estimated time of arrival for orders.
  • On time and at work when scheduled, and in proper uniform.
  • Attend department meetings as scheduled.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
  • Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.  Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.  Check with manager / supervisor before leaving work area for any reason.
  •  Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Any other duties / tasks as requested by management.

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Benefits: Medical, Dental and Vision, 401K, vacations etc...

Pullman Miami Airport Hotel

281 Room Hotel

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a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Welcome to Pullman Miami Airport Hotel, a tropical paradise elegantly decorated and overlooking a peaceful blue lagoon. For the modern-day traveler, Pullman Miami Airport is conveniently located minutes away from Miami International Airport (complimentary shuttle), the port of Miami in Downtown, South Beach and world class shopping at Dolphin Mall. Whether traveling for business, pleasure, or before a cruise, this contemporary Miami hotel will exceed the needs of guests seeking a luxurious experience.

Rooms

Our 281 Miami rooms and suites feature tranquil views of the Blue Lagoon or sparkling vistas of the Miami skylines.The Pullman Miami Airport rooms are awash in soothing neutral hues with pops of lavender and stylishly appointed to highlight the best of the Pullman experience with modern furnishings.

Meeting Rooms

  • Number of meeting rooms: 13
  • Maximum size: 575 m²
  • Maximum capacity: 600
  • Maximum banquet capacity: 380