Posted March 14, 2019
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Bellperson greets and assists guests, taking care of luggage, running errands and delivering items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. In some circumstances, the Bellperson may also be assigned van driver duties or other responsibilities. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience:
High school education or related experience. A driver’s license and proven ability to safely drive may be required. Familiarity with hospitality industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guest service. Knowledge of hotel and the city. Ability to understand and provide friendly and proper guest service. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort:
Physical work is a primary part of job and it is performed inside and outside with equipment, machines and motor vehicles. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks that requires following basic safety precautions and use of applicable protective equipment. The physical requirements include extended walking, standing, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 pounds. While performing job duties, the associate is required to listen, speak and write. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.
298 Room Hotel
Located minutes from Blue Wave beaches like Lauderdale-by-the-Sea and Pompano Beach, the Port Everglades cruise port and the offices of many Fortune 500 companies, the hotel is ideally positioned for a balanced trip of business and leisure. Our 22,000 square feet of flexible meeting space and a 24-hour business center support an engaging visit, while invigorating amenities like an outdoor pool and whirlpool with lagoon views, fully-equipped gym with dry sauna and nourishing dining options help guests feel their best. Our 298 guest rooms and suites are restorative retreats overlooking tropical lagoon or city views. Guests can nestle into the signature Heavenly® Bed for a restorative night's sleep. Signature Westin bath amenities and the Heavenly® Bath awaken the senses.
The Westin Fort Lauderdale
400 Corporate Drive
TPG Hotels & Resorts