Security Agent

Hilton Scottsdale Resort & Villas
Scottsdale, AZ

Posted December 6, 2018

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintain a safe and secure environment for guests, visitors, and team members.

Security Agent

OVERVIEW

  • The Security Agent patrols the hotel and grounds.
  • Responds to security and emergency situationsin safeand efficientcompliance with policies and procedures, brand standards and federal, state and local regulations.
  • Promptly reportsemergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.
  • Reports any deviations from policies, procedures, brand standards and regulations to management.
  • Knowledgeable on hotel facilities and services to assist guests as appropriate.
  • Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
  • Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS 

  •  Know and comply with all safety, security and emergency procedures. 
  • Patrol all areas of the hotel including grounds and parking lots. Note, search, handle and report on any unusual circumstances, safety violations, car or property theft, accidents and injuries.
  •   Maintain constant emergency readiness. Respond immediately to all emergency alarms and calls for help. Determine course of action, notify appropriate management and authorities and perform basic first aid as needed
  •  Enforce the “No Solicitation Policy” of the hotel, if necessary.
  •  Escort suspicious or undesirable persons off property, if necessary. Escort individuals to and from vehicles as needed.
  •  Witness cash handling, if necessary.
  •   Conduct investigations of security incidents. Complete security forms documenting guest and employee property and/or personal injury incidents.
  • Turn in hotel keys and other security equipment at end of shift.
  •  On time and at work when scheduled, and in proper uniform.
  •  Attend department meetings as scheduled.
  •  Consistent professional and positive attitude and actions when communicating with guests and associates.
  •   Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
  •  Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
  •  Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  •  Any other duties / tasks as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

High school education plus schooling in law enforcement, loss prevention or related major.

One or more years of related experience.

Alcohol awareness and first aid certification plus familiarity with hospitality industry practices preferred.

Hilton Scottsdale Resort & Villas

235 Room Resort

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At A Glance

Travelers will experience breathtaking Camelback Mountain views from our AAA Four Diamond Scottsdale resort. Hilton Scottsdale Resort & Villas offers two-bedroom villas that sleep up to eight with a full kitchen and dining area. We are ready to host events in the 25,000 sq. ft. of indoor and outdoor space for up to 800 people. Our resort features a range of meeting spaces, from a large conference in one of our two ballrooms to a wedding reception in our climate-controlled outdoor pavilion (seasonal). An idyllic Phoenix wedding venue, the poolside Oasis Bar is the perfect spot to socialize before and after the ceremony.

  • Resort atmosphere with breathtaking views of Camelback Mountain
  • 1,600 sq. ft. two-bedroom villas with private patio and full kitchen
  • Three restaurants: BlueFire Grille, Fleming’s Steakhouse and Oasis Bar
  • Wellness center with spa, cardio equipment and outdoor heated pool
  • 25,000 sq. ft. of versatile indoor and outdoor space for up to 800