Front Desk Supervisor

Boston Marriott Newton
Newton, MA

Posted January 10, 2019

Front Desk Supervisor

The Front Desk Supervisor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing  and accounting policies and procedures.

The Front Office Supervisor is responsible for daily supervision of the Front Office staff, quality service, guest satisfaction, and safety.   Supervises check-ins, check-outs, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Supervises the processing of guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Two or more years of related experience.  Hotel front desk and/or accounting background and familiarity with hospitality industry practices preferred.  Experience with Marriott systems (MARSHA, PMS, Guestware) a plus.  Ability to complete Front Desk Agent duties in compliance with Company policies and procedures.  Flexibility with scheduling AM & PM shifts.

Boston Marriott Newton

430 Room Hotel

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Our Hotel

It's a refreshing new stay at Boston Marriott Newton. Offering a scenic location on the Charles River, our hotel provides easy access to a variety of popular attractions including downtown Boston, Boston Convention and Exhibition Center and Faneuil Hall Marketplace. Prospective students and alumni of Boston College and Brandeis University will appreciate our closeness to the higher education facilities. After an eventful day conducting business or sightseeing, guests can retire to our recently renovated rooms and suites complete with stylish decor and plush pillowtop beds. From breakfast, lunch and dinner entrees to Starbucks® coffee, we combat any cravings with our restaurants. Guests can swim, run or lift at our refreshing indoor pool and 24-hour fitness center. Whether traveling to meet with clients or simply unwind on a short or extended vacation, Boston Marriott Newton makes every getaway comfortable and convenient.

Boston Marriott Newton

2345 Commonwealth Avenue

Newton, MA 02466

Telephone (617) 969-1000