Room Service Server

Hilton Scottsdale Resort & Villas
Scottsdale, AZ

Posted December 6, 2018

To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.

Room Service Server

Job overview

The Room Service Server takes food orders, prepares room service trays, delivers trays and obtains payment and pick-up trays in safeand efficientcompliance with policies and procedures, brand standards and federal, state and local regulations.

Process guest checksin compliance with cash handling, credit card and room charge policies and procedures.

Delivers VIP amenities and other assigned duties. Promptly reportsemergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Reports any deviations from policies, procedures, brand standards and regulations to management.

What you will be doing

  • Set-up trays and deliver room service orders in accordance withpolicies and procedures, brand standards and federal, state and local regulations.
  • Set-up and deliver VIP amenities.
  • Process guest checksin compliance with cash handling, credit card transactions and room charge policies and procedures.
  • Report all tips in compliance with Company policy and IRS regulations.
  • Respond promptly to guest needs and problems to ensure a quality experience and enhance future sales.
  • Retrieve room service trays in accordance withpolicies and procedures and brand standards
  • Complete all assigned sidework.
  • If assigned, answer rooms service calls. Follow the hotel’s sell/upsell strategies, communicate daily specials, answer questions and take room service orders. Inform guests of estimated time of arrival for orders.
  • On time and at work when scheduled, and in proper uniform.

Requirements

  • Previous food service experience required.

 

 

 

Hilton Scottsdale Resort & Villas

235 Room Resort

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Travelers will experience breathtaking Camelback Mountain views from our AAA Four Diamond Scottsdale resort. Hilton Scottsdale Resort & Villas offers two-bedroom villas that sleep up to eight with a full kitchen and dining area. We are ready to host events in the 25,000 sq. ft. of indoor and outdoor space for up to 800 people. Our resort features a range of meeting spaces, from a large conference in one of our two ballrooms to a wedding reception in our climate-controlled outdoor pavilion (seasonal). An idyllic Phoenix wedding venue, the poolside Oasis Bar is the perfect spot to socialize before and after the ceremony.

  • Resort atmosphere with breathtaking views of Camelback Mountain
  • 1,600 sq. ft. two-bedroom villas with private patio and full kitchen
  • Three restaurants: BlueFire Grille, Fleming’s Steakhouse and Oasis Bar
  • Wellness center with spa, cardio equipment and outdoor heated pool
  • 25,000 sq. ft. of versatile indoor and outdoor space for up to 800