Front Desk Agent

Postcard Inn St. Pete Beach
St. Pete Beach, FL

Posted December 6, 2018

Apply today and join our incredible team! Our beachfront property will make work feel like a vacation.

Front Desk Agent

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Skills and Abilities:

  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Ability to understand and provide friendly guest service. 
  • Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures.
  • Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. 
  • Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. 
  • Ability to operate a computer, calculator, phone and other office equipment. 
  • Attention to details with good organizational and efficient time management skills.


The Postcard Inn on the Beach is a Drug Free Workplace and an Equal Opportunity Employer/M/F/Vet/Disabled.

Postcard Inn St. Pete Beach

196 Room Hotel

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Catering to guests who are happiest in bathing suits and bare feet, Postcard Inn On The Beach recalls the bygone days when road trips ruled and surfers were the undisputed stars. “Hip, affordable and resolutely casual” says Travel + Leisure of our sun-kissed St. Pete Beach Gulf Front resort, where guests kick back in surfer chic guest rooms, savor fresh Floribbean cuisine and sip cool tropical cocktails and local brews at the oldest bar on the beach.

Whoever said all hotel rooms should be the same had no idea what they were missing! We invite our guests to feast their eyes on our 196 uniquely designed rooms created to make every beach getaway even more epic by adding the perfect backdrop to any vacation.